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Mic not working still when factory reset - Oculus Quest 2

TheIronKingVR
Explorer

So... A few months ago, My mic stopped working on my Quest 2 when I did my first livestream, PERFECT headset, so I got mad and decided to... When I was up for it, Factory reset the headset and STILL, my mic still doesn't work! PLS HELP!!😰😰😰😰😰😭 

* I've tried Restarting !

* I've tried FACTORY Resetting! 

* Turning on and off!

* Seeing if its the game!

* Trying the camera!

* REBOOTING

 

 

ANYTHING! PLEASE!!!!!

 

1 ACCEPTED SOLUTION

Accepted Solutions

TheIronKingVR
Explorer

No, it didn't work, but I will be using an alternative device, (my phone) but tysm for replying and trying your hardest to help!

View solution in original post

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hi @TheIronKingVR!

 

Thanks for reaching out! Microphone audio is so important to streaming so let's get this sorted as soon as possible!

 

Can you confirm you have tried all the troubleshooting steps?

 

  1. Make sure the microphone is clean and not obstructed (On Quest 2, the microphone is 2 pinholes located a few inches apart one, on either side of the nose. On Quest 3 the microphones are built into the front plate and the center camera. There is one on top of the center camera and one on either side just below the center camera.)
    • Remove any unsupported third-party accessories that may block the microphone (such as a third-party facial interface, etc.)
  2. Test with multiple games/apps
    • If happening only in one game/app, check the game/app permission to make sure microphone is enabled
  3. Reset Microphone
    • Settings > System > Sound > Toggle Microphone
  4. Reboot the headset
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

TheIronKingVR
Explorer

Tysm! I will try this!

We're glad to hear it, @TheIronKingVR! Feel free to try out those steps whenever you get the chance, and let us know if anything changes afterwards. We're here to help make sure you're all set! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey, @TheIronKingVR! Hope you're doing well! We just wanted to double-check and ensure you've been able to get that headset microphone working as normal. If you're still running into issues after trying out those steps, please don't hesitate to reach back out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

TheIronKingVR
Explorer

No, it didn't work, but I will be using an alternative device, (my phone) but tysm for replying and trying your hardest to help!

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