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Missing $30 referral credit do to website error

My5Sons
Honored Guest

Hello, about a week ago I sent a headset referral to a friend and neither of us have received the $30 credit and it doesn’t show that I have it pending. Something really weird happened when she was setting up her account. What happened was that she accepted the referral, then while setting up the account, everything froze and she couldn’t finish activating the account. She then backed up to start over and it threw an error message that said something like “Oops, it looks like you referred yourself.” However, it then allowed her to continue creating her account. At that point it seemed as if it worked because her new account worked but nothing showed that she got the $30 credit or that it is even pending. I believe this happened on June 29th. Please let me know if there is a workaround or something we can do because of the strange error. Thank you! Scott

9 REPLIES 9

MetaQuestSupport
Community Manager
Community Manager

Hey there, Scott! We know our referral program can be a lot of fun, and we don't want you and your friend to miss out on any credits due! Please send us a PM so we can gather a bit of sensitive information we wouldn't want you to post publicly so that we can take a deeper look.

In your PM, please also confirm that you both meet our referral program rules found below:

  • To make a referral, customers must have a registered Quest 2, Quest 3, or Quest Pro.
  • The recipient's Meta account cannot already be associated with any Meta Quest devices.
    • Older Oculus devices (such as the Oculus Quest 1) should not make a referral ineligible.
  • The referral recipient must register a new Meta Quest 2, Quest 3, or Quest Pro.
    • The device must be new, not refurbished, and not previously registered to another account.
  • Both accounts must be in a Meta Quest supported country.
    • They do not need to be in the same country.
    • The system will automatically convert the referral credit to the currency used by the Meta Quest store for the customer's location.
  • Both the referrer and the recipient must be at least 18 years old (19 in South Korea).

To send us a PM, please select our name to get to our profile page, or click: here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there again, Scott! Thank you for sending us a PM. We'll be responding to you shortly!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello Meta Community Forums Team,

I replied with the below email earlier today along with a screenshot. However, the email was apparently not deliverable when I Replied so I’m sending it here as well. I don’t know how to send an image using this system so I’m only sending the text. Please let me know if you have a way for me to send an image here. Thank you!
 
Hello Meta Community Forums Team,
 
Here is the info you requested as well as an edited (for privacy) timestamped screenshot of when I sent the referral link to *removed for privacy. 
 
Please let me know if you need anything else.
Thanks again!
Scott

MetaQuestSupport
Community Manager
Community Manager

Hey, Scott! We appreciate you taking the time to provide us with that information. However, we kindly ask that you reply to our PM, as cybersecurity is a top priority for us. When PMing us, please type out the information we requested and attempt to send the screenshots in a separate message. We can't wait for your reply!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Getting a bit frustrated with all the problems I’m having getting you the info you’re requesting. The latest is this message:

You have reached the limit for number of private messages that you can send for now. Please try again later.

Hey there, @My5Sons! We can definitely understand your frustration and can also see we have an active private message going on with you. Sometimes the internal system will limit the amount of private messages sent by new accounts in order to prevent possible spamming. We suggest just waiting a few hours and then trying to resend us the message again. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey again, Scott! We just responded in our PM once again but we're following up to kindly ask that you type out the information we requested within the PM. Don't worry about submitting any screenshots for now. If you're having trouble sending the information above, please just reply hello to this message so we can see if messages are able to go through at all. However, if you receive another error message stating "you have reached the limit for the number of private messages that you can send for now," please log out of the community for one hour and try to PM us again. 

Thank you for all of your time and patience. Rest assured, whenever you're able to respond, we'll be here ready to help you with this referral process and hopefully be able to grant you and your friend referral credits!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

By demanding I use your PM service, you are insuring that I can’t submit the information you’re requesting. Your PM service will not allow a reply and we know it has nothing to do with spamming you. I’ve only been able to submit 2 PM’s in a 2 week period. You obviously have another problem. There is no reason why you can’t help me right here. I’ve never dealt with a company that had so many technical problems and that required their customers to jump through so many hoops. I guarantee you wouldn’t be doing this to us if we wanted to purchase a device or games. This is only required when trying to get the refund you claimed you’d give us. 

As we previously stated, our internal system limits the number of PMs sent by new accounts in order to prevent possible spamming on our forms, so we can't thank you enough for your patience, Scott. We ask that you continue to bear with us, as we understand this has been a process. However, due to the exchange of private information, we have to communicate via PM. If you're still receiving the error message stating "you have reached the limit for the number of private messages that you can send for now," after waiting for a few hours to respond to our PM on Meta Community Forums, please reach out to us here to open a ticket with a Meta Support Specialist from our main website. In the mean time, we still want to try to help you both ASAP, so we kindly ask that you have @SandoLando73 send us a PM so that we can work with them to hopefully grant you two referral credits. We must clarify that we will not be refunding either of you, but instead we'll be granting you both the referral credits that you two have earned if you both meet the Meta Quest Referral Program requirements and have completed all of the necessary steps successfully. Thank you in advance for taking the time to do so. We wish you a wonderful day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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