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Missing Apps in Rift S Library

biscuit.bertie
Level 2

Following a recent update, ALL the apps that were in my library, which I had paid for, are no longer there.  I can find no way of getting them back.

Is there a solution?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @buscuit.bertie! We know apps going missing can be pretty discouraging so we'd be glad to lend a hand! 

 

We do want to begin by saying that some users have seen a bit of trouble with this due to accidentally creating a new account instead of merging right over from their existing account. 

 

With that being said, we'd be glad to shed a little light on this situation. In order to do so, feel free to PM us with the directions right below as we will require some sensitive information.  

 

Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Keep in mind, you must be signed into the community first to send us a private message.

MetaQuestSupport
Community Manager
Community Manager

Hey again! Just checking in to see if you were still in need of some assistance. 

 

If so, feel free to reach out in those PMs anytime!