I recently returned my son's Meta Quest 2 after having countless issues with his account setup, getting my meta account blocked and being unable to receive customer service. After weeks of reaching out dozens of times, I ended up requesting a refund. After stating that it was company policy to not issue a refund. I reminded customer service of Australian consumer law and they relented and organised for a courier to send my meta son's meta quest to Hong Kong for a refund.
They received the headset and issued me with an email confirming that I would be receiving a refund within 5-7 days. I've spent the last 6 weeks going back and forth with customer service and they haven't followed up with me on the status of my refund. They generally try to ignore me and state that it's been escalated and a member of their team will be in touch with me which never happens.
They have even cut me off from what's app conversations to ignore me and I even had a member of their customer service team stalk my linked in profile which is really creepy. When I raised this with their team - I noticed that the person had removed their meta company details from their profile.
This company is very unprofessional to deal with. I have reached a point now where I am going to have to follow a formal debt collection process now to retrieve my refund and report the company to consumer affairs. It's more about the principle. If you can get away with running your business this way - people just give up.
Meta doesn't care, they are straight up just robbing people right and left. If you go through the forum, you will see NUMEROUS people posting about the same issue, myself included. Well over FIVE monts now into the process of trying to get his account back. No less than 25 "specialist" have emailed asking the same questions over and over. I've provided everything they've asked for, SO MANY times. Just to get passed to a new "specialist" EVERY. SINGLE. TIME. They know exactly what they are doing, stealing hundreds of thousands of dollars. I think they do it on purpose hoping people will just give up and create new accounts to buy the games they've already purchased again. Well, not happening here. He can have a $700 brick before I spend another penny on the thieving Meta platform. Who's to say they won't just lock the new account and steal that money as well????
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