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Missing Robo Recall

SantaKrew
Honored Guest

Apologies for the label. Rift S was the only option to let me post. I have a Rift CV1. Bought it a long time ago with some Marvel game and Robo Recall for free in a bundle from best buy. Tried the Quest 2 (wasn't for me) and let my friend borrow my Rift. No one has used my Rift for a few years. I decided to hook it up to play and I was missing Robo Recall from my account/library (not too worried about missing out on that marvel game). Can anyone help? Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hi @SantaKrew as mentioned by @RuneSR2 If you didn't migrated your Oculus Account into a Meta Account in time you might have lost the game.

 

However, we would love to have a closer look into this for you!

So please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

2 REPLIES 2

RuneSR2
Grand Champion

The game is here - does it say you have to pay the full price for it? 

https://www.meta.com/experiences/pcvr/1081190428622821/

You must use the same account you used when getting the CV1 years ago - and that account should have been changed to a Meta account before January 1 2023, and you should have done that according to Meta's guidelines sent to the email registered with your original account. 

I also got Robo Recall for free with the Rift CV1 - it's still perfectly associated to my account. 

Oculus Rift CV1, Valve Index & PSVR2, Asus Strix OC RTX™ 3090, i9-10900K (5.3Ghz), 32GB 3200MHz, 16TB SSD
"Ask not what VR can do for you, but what you can do for VR"

MetaQuestSupport
Community Manager
Community Manager

Hi @SantaKrew as mentioned by @RuneSR2 If you didn't migrated your Oculus Account into a Meta Account in time you might have lost the game.

 

However, we would love to have a closer look into this for you!

So please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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