I have contacted Meta over the past month regarding my old account that i created on my Quest 2, Created using my main email address, I spent over £200 on games from the Meta Store, I sold my Quest 2 but first made sure I signed out and performed a Factory Reset, This was in March of 2023 - I now own a Meta Quest 3, I signed in using the same email address and it has created 'a new account' as if all of my old data didnt exist. Meta have attempted to ignore this and will not provide me with store credit to re purchase these games again, I don't want a refund, I just want all the games back that I originally purchased. The save games will be saved in the cloud on specific games and the others I'm not too fussed about, I have the email receipts from Meta as proof of these purchases but even when typing in a receipt number on the Meta site it doesn't find the purchase, This is clearly an issue with Meta and I would like some advice on this as I only purchased the Quest 3 to continue where I left off as an upgrade but Meta have lost ALL my data???
Hello there, @ArrowAli! We understand your concern regarding the missing games on the account. We can certainly look into this further but would not want to discuss any sensitive details for others to view. Please reach out to us through PM. Please remember, you must be signed into the community first to send us a private message.
We hope to hear back soon, and have a great day!
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We are just checking in. If you still need assistance, please contact us through PM so that we may gather some more information to investigate further.
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We have received the PM that was sent and will continue assisting through there. Have a great day!
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