01-01-2025 06:28 AM
I redeemed 4 of my £46 headset credits, they all said successfully applied but only 3 of them show on my balance
I already had a small amount of store credit left from last year to spend so my balance is £152. Reading this forum suggests other people are having this issue too and that £160 is the trigger point to losing credit. Please fix this and give me my store credit back!
01-01-2025 06:32 AM
Thanks for posting this. You can see another post about it here:
01-01-2025 12:40 PM
To add to this, my wallet balance shows 3 x £46 referrals one after the other (with the 4th one missing)
On my referral page it shows £184 Promo Quest Cash earned this month!! This clearly shows the discrepancy of 1 missing one on my Wallet
01-02-2025 05:27 AM
Going round in circles, Meta emails are asking me for the serial and username of the people referred. In the screenshots you can see it does not even show the names of the people and just says "Device Referred". Theres no way of knowing which of them I've redeemed and which I haven't (apart from a very small few which do show name)!!
Please can this be escalated!
01-02-2025 11:01 AM
And again I've been sent a repeat email basically asking the same question. LOOK AT THE PICTURES!!! How can I tell you which device and username out of the couple of dozen headset referrals I've got over the past few weeks failed to apply when it doesnt show the names on there!!! arrgghhh
01-04-2025 07:16 AM
Ok, so 2 days ago I went through the chat help, and someone then sorted my problem by manually crediting for the 1 that disappeared. All great or so I thought
Yesterday I went to redeem another of my credits. When I hit Redeem it said words to the efffective of "you have redeemed too many today try again tomorrow" and it didnt credit me. I hadn't redeemed any that day. It was approximately lunchtime UK time. I just left it
On going back I see that the referral has yet again disappeared, and on redeeming my last couple it is saying I've hit my limit....when it hasn't. Its clearly counted the one it said to try again tomorrow to as a redeemed referral, I've lost it again, and it now wont let me use my final one, even though in total only 8x£46 have successfully redeemed (9 if you count the one that was manually credited by the support chat), so I've lost £46 referral, and also can't redeem the next £46, so £92 down effectively as a result for the yearly redemption limit
I tried chat again, they've said they've passed it to 2nd line support this time and will be contacted by email. I feel this means that yet again I'm going to be asked to give serial numbers and names, when the app doesnt show me which name belongs to which referral (they asked me 4 x in a row last time it was infuriating in emails, I even attached screenshots to show it shows no names!)
01-04-2025 08:27 AM
Thanks for keeping us updated.
In the other thread, I tagged MetaQuestSupport asking them to look into this issue and help us recover our missing credits. Then on January 2nd I reported the issue through the app (Menu > Support > Report an issue).
So far I haven't been contacted by Meta.
I'm trying to be patient, assuming that Meta support is busier than usual due to holiday sales and new users.
I will continue to follow your progress. 🤞
4 weeks ago
Anyone get this issue solved by support? I've been trying to get help from support since Jan 1st.
2 weeks ago - last edited 2 weeks ago
N/M
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset