01-04-2022
10:28 AM
- last edited on
06-10-2024
11:05 AM
by
The_1st_Dark_Lo
Just unboxed the Quest 2. Downloaded "Oculus Mobile" from the App Store. I have an IPhone 11. When I opened the app, the screen is from TITCONN (Turkey Information Technologies Connect). There is an overlay that is in a foreign language (Turkish?) that looks like it's asking for a username and password.
Surely this cannot be right. I've stopped doing anything else because I'm not sure what to do.
Can you help me, please?
Thanks
Solved! Go to Solution.
05-24-2022 04:14 PM - last edited on 12-29-2022 07:57 AM by RoastPork
Hi there, Sherri99! That doesn't sound right. 🤔 It's possible there's a different "Oculus" app out there that was downloaded instead. If you click here, you'll be taken to the right mobile app to get you started with your device. It should be noted the proper app is called "Meta Quest." Any other app still named "Oculus" or any of that sort is incorrect. We hope this helps. Let us know if you need any further assistance! 😊
05-24-2022 04:03 PM
The same thing has just happened to me -- did you ever get it resolved?
05-24-2022 04:14 PM - last edited on 12-29-2022 07:57 AM by RoastPork
Hi there, Sherri99! That doesn't sound right. 🤔 It's possible there's a different "Oculus" app out there that was downloaded instead. If you click here, you'll be taken to the right mobile app to get you started with your device. It should be noted the proper app is called "Meta Quest." Any other app still named "Oculus" or any of that sort is incorrect. We hope this helps. Let us know if you need any further assistance! 😊
05-25-2022 04:17 PM
Hello again! We wanted to check in to make sure you were able to get the companion app and set up your device. Let us know if you need any further assistance!
12-29-2022 07:07 AM
I have the same problem"in turkish" cant seem to change it
12-29-2022 07:09 AM
I have deleted the app and re installed--same thing happens. Cant seem to get any help on this one
12-29-2022 07:59 AM
Hey there! Did you follow the link in the solution above? It should also be noted that the "Meta Quest" app is the one you're looking for, from developer Meta Platforms, Inc.
06-08-2024 09:03 PM
I did not succeed
06-10-2024 11:18 AM
Hello, @Mrodriguezdmr! We see that you might be in need of some help, and we would like to ask you a few questions so that we can see how we can best help you out.
Please include anything else you are having issues with that we might be able to assist with.
07-25-2024 03:04 AM
Meta really helps me get better experience
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