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Mobile App downloaded - "TITCONN"

dianapolitika
Honored Guest

Just unboxed the Quest 2.  Downloaded "Oculus Mobile" from the App Store.  I have an IPhone 11.  When I opened the app, the screen is from TITCONN (Turkey Information Technologies Connect).  There is an overlay that is in a foreign language (Turkish?) that looks like it's asking for a username and password.

Surely this cannot be right.  I've stopped doing anything else because I'm not sure what to do.

Can you help me, please?

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Hi there, Sherri99! That doesn't sound right. 🤔 It's possible there's a different "Oculus" app out there that was downloaded instead. If you click here, you'll be taken to the right mobile app to get you started with your device. It should be noted the proper app is called "Meta Quest." Any other app still named "Oculus" or any of that sort is incorrect. We hope this helps. Let us know if you need any further assistance! 😊

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

10 REPLIES 10

Sherri99
Honored Guest

The same thing has just happened to me -- did you ever get it resolved?

Hi there, Sherri99! That doesn't sound right. 🤔 It's possible there's a different "Oculus" app out there that was downloaded instead. If you click here, you'll be taken to the right mobile app to get you started with your device. It should be noted the proper app is called "Meta Quest." Any other app still named "Oculus" or any of that sort is incorrect. We hope this helps. Let us know if you need any further assistance! 😊

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello again! We wanted to check in to make sure you were able to get the companion app and set up your device. Let us know if you need any further assistance!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Chuckrabbit
Honored Guest

I have the same problem"in turkish" cant seem to change it

Chuckrabbit
Honored Guest

I have deleted the app and re installed--same thing happens. Cant seem to get any help on this one

Hey there! Did you follow the link in the solution above? It should also be noted that the "Meta Quest" app is the one you're looking for, from developer Meta Platforms, Inc.

Genesis does what Nintendon't! Send me a DM if you have questions. I'm happy to help!

I did not succeed 

Hello, @Mrodriguezdmr! We see that you might be in need of some help, and we would like to ask you a few questions so that we can see how we can best help you out. 

 

  • What issue are you having?
  • When did the issue start?
  • Are you getting error messages or codes?
  • Did you check to make sure your phone and Meta Quest headset are on the same Wi-Fi?

Please include anything else you are having issues with that we might be able to assist with. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

shojaei202
Honored Guest

Meta really helps me get better experience

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