08-13-202409:00 PM - last edited on 08-14-202409:47 AM by NolaBaby
Today i got onto my Quest 3 just to find the message "Ask a parent for help until November 1st". I did a factory reset and that seemed to fix that issue but now i have another issue, Games that i downloaded for free are still there but the games that i bought were missing. Pavlov Shack and Ghosts of Tabor were missing. I don't know why and what to do, I know that i cant be on the wrong account since i only registered this account. I do not want a refund but the games back. If you could possibly check into it i would be really glad.
Hello there, @Kirill.nekrasov.2023! Thank you for bringing this to our attention. We aim for you to be able to access your app purchases as smoothly as possible, as we understand how this can interrupt amazing VR gameplay. Therefore, we would be happy to look into this for you. In order to do that, kindly shoot us a PM so that we can collect sensitive account information while keeping it safe from the public eye and determine what is causing this. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you soon!
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