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Mouse Lag in Workrooms

alebri78
Honored Guest

hello everyone, i have a mouse lag problem with meta quest 3 on my work notebook; when it is connected to my home pc all ok, no problem; on my work notebook i have installed remote desktop and when i start meta horizon workroom the mouse cursor lags so much that it is unusable. what can it be due to?

 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @alebri78! We know how important it is to be able to use your headset with your work computer, so we'd like to look into this further together! To begin, let's make sure that your work device meets the minimum system requirements for using the headset with it. Please provide us with the following:

  • Your work notebook's processor, video card, operating system, and USB port types
  • If you are using AirLink or the Quest Link Cable

We look forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again @alebri78! We're following up to see if your issue has been resolved. If you find that you need further assistance, please don't hesitate to reach back out to us! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!