Showing results for 
Search instead for 
Did you mean: 

Moving account from one Quest 2 to another Quest 2?


What's the most efficient way I can transfer my account and other data/settings from one Quest 2 to another one and ensure minimal or no data loss?


Background: I got a Quest 2 from my company to work on a project. That project is now complete, and I need to factory reset and return the hardware. I just received another Quest 2 I ordered, and want to move my account and all saved game data, settings/preferences, images, videos, and other stored files over to the new unit. Hoping I can find a fast, effective way to handle this that won't result in any lost data, particularly game saves or other data that would be very difficult or impossible to recover if I simply removed my account from the old unit and added it to the new one.


Community Manager
Community Manager

Hey K0RB3NDALLAS! We saw you have a concern about some possible data loss coming up as you're returning your project device. We know it can be pretty disheartening to lose valuable game data so we'd love to provide some direction! 


The best thing we could suggest would be to ensure you have the cloud backup enabled within the headset with the below steps:


  • Put on your headset
  • Hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
  • Select Settings
  • Select System, then select Backup.
  • Select the toggle next to Cloud Backup to turn Cloud Backup on or off.


In regard to checking the latest saves, as well as data; that can also be done with the following:


  1. Go to on a computer.
  2. Click your profile picture in the top right.
    • If you don’t see your profile picture, you can either make the window larger, or click  in the top right to sign in.
  3. Click Devices.
  4. From the left menu, click Cloud Backup.
  5. Use the search field to filter for any specific application, or scroll through the table to view which of your applications have Cloud Backup enabled.


Feel free to ask any other questions or voice any concerns you have! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Cool. This looks like it should cover most of my saved game data. But what about system settings, saved guardian spaces, virtual environment, or saved image and video screenshots?


I also need to know the correct process for setting up the new device on my account. Should I add the new device in the Oculus app before removing the old one? Can I even do that? At what point should I do the factory reset on the device I need to return? 

Hey there friend! First we would like to say, Welcome to the Family! We understand you need assistance with setting up your headset and account, so let's get to work! 


How to connect your device to your Meta Quest account: Before getting started please make sure your headset is fully charged, turned on, Bluetooth enabled, and connected to the same Wi-Fi network. It's important you keep your headset close to your mobile device, this is just so you have the best Bluetooth connection possible. 


  • Open the Meta Quest mobile on a compatible mobile device. 
  • When yo open the mobile app, you'll continue the initial setup process which includes: 
    • Signing in 
    • Setting up a VR profile
    • Adjusting preferences and privacy settings
    • Creating an Meta Store PIN
    • Adding payment information
  • Once you complete the steps listed above, choose your headset in the app to pair it with the Meta Quest mobile app. 

If you happen to run into anything while working through this process, just know we will always be here. Always here to help! 



If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!


Everything seemed to work fine last night. But today when I powered up the headset, the virtual environment had been switched to the default (dessert terrace). Furthermore, that is the only one listed in the virtual environment settings. I can't even choose to install any of the other ones anymore, despite the fact that, before I powered the unit down last night, there were a bunch of them listed in there, & I had the cyber city one installed & selected. How can I fix this? 

Hey there! We hate to see you're having issues with changing your environment, and we're here to help!


We suggest trying out the following options:


1. Sign out the mobile app 

2. Reboot the headset 

3. Sign back in to the mobile app 

4. Re-pair the 2 devices


Let us know how it goes!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Steps 1-3 were no problem. But the most complicated step (4. Re-pair the 2 devices), I have no idea how to do this. After signing back into the mobile app, when I go to devices. my Quest 2 is already showing up there and connected, and I don't see any menu options for "re-pairing". In fact, no matter how hard I looked, I can't seem to find that option anywhere in the Oculus app.

We understand you're having trouble re-pairing your controllers, and we can definitely help. 


We suggest checking out the link we have here on how to un-pair and re-pair your controllers.


We look forward to hearing how it goes, let us know when you can!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Actually, if you read my earlier post, it's not a problem with the controllers. It was with the virtual environment not working properly. From the instructions you gave in your response here, it sounded like step #3 was re-pairing the headset in the Oculus app. Can you please send info on how to re-pair the headset in the app?

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?