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Moving headset

Dragoneyr
Explorer

Dear forums,

About 5 months ago, I got a refurbished headset on 2 seperate ocassions as is with headsets not working correctly. See the following post:

https://communityforums.atmeta.com/t5/Get-Help/Oculus-Quest-2-not-charging/m-p/962702/highlight/true...

I got the new refurbished headset and I immediately started floating upwards from time to time. I fixed this by moving around the furniture out of the way and cleaning my apartment up. Just now I was also very jittery according to my girlfriend who I played Beat Saber with earlier this night, and the sudden frame drops and mismatch with my hands/controllers are definitely noticable with this specific headset. I'm not quite sure what to do.

I've recorded the issues in a couple of video's, but because of privacy concerns, I cannot share them on the forum. Basically imagine that you sometimes get shot up like 3 feet into the air with the first issue, and random arm movements in the 2nd.

I hope I've provided enough information to hopefully 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Howdy, @Dragoneyr! It seems your headset is not tracking properly. We don't want you to have this experience with your device, so we'd love to look into it. Here are a few troubleshooting steps we'd like to share with you. Please continue with the following:

  • Try clearing your boundary history.
  • Ensure your area is well lit
  • Reboot the headset
  • As a last resort, factory reset.

 

Here's a link that'll provide you with additional troubleshooting steps. Please get back to us at your earliest convenience, and we would be happy to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi, @Dragoneyr. We were just checking in with you to see if you were still needing assistance. We look forward to hearing from you, and want to ensure you're well taken care of. We hope you have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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