06-17-202408:35 AM - last edited on 06-29-202409:48 AM by TheAntiSocializer
I have multiple issues with the Meta quest link software, as a developer I usually need to connect headsets, sometimes different ones.
I have the following issues :
Headset connection error
The error occur when connecting a headset, sometimes its not recognized with the computer so it needs to be disconnected and reconnected. The issue is when disconnecting and reconnecting the headset, the computer seems to partially recognize the headset and make an error with the headset having an error, nothing can be done, no button is working, the only thing is to reinstall the software...
This error happen almost daily to me.
Old headset connection cannot be removed
As the title says, sometimes all devices can't be removed by the button remove device... Which is the point of the button...
No worries! We appreciate you letting us know that this computer is provided by your university. It's likely the case that there are restrictions and security measures placed by your school's IT department, that could be contributing to this issue, beyond being unable to initiate Safe Mode. Even if the computer's hardware specs are technically compatible with our Quest Link app's requirements, these security measures may impede full functionality.
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Well i agree, maybe it could be nice to have some update for university, either way to have some warning in case some perms are not properly set. Or either way an update that require the needs of starting the app in administrator and having it fixed when the app is started as administrator.
Hey there @Ngoyon! We are so grateful for all developers that contribute to the VR community. We know how important it is for everything to work as it should to maintain efficiency. We would love to team up with you and see if we can discover what the issue is here. We want to start with having you execute the following steps to remove all files associated with our software to give your computer a clean slate.
1. Disconnect the Rift/Link cable from the computer. 2. Disconnect your computer from the internet. 3. Backup any necessary content. 4. Reboot into Safe Mode. 5. Uninstall Oculus PC app using the Control Panel. 6. Delete all Oculus folders from the following folder: * C:\Program Files 7. Remove any Oculus folders from the following locations: * C:\Users\YourUserProfile\AppData * C:\Users\YourUserProfile\AppData\Local * C:\Users\YourUserProfile\AppData\LocalLow * C:\Users\YourUserProfile\AppData\Roaming * C:\OculusSetup-DownloadCache 8. Restart your computer in normal mode. 9. Reconnect your computer to the internet. 10. Install Oculus PC app again using the setup tool from our website here 11. Reconnect the Rift/Link cable and re-test the headset.
Please get back to us after you've given this a try. We look forward to your reply!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again @Ngoyon! We just wanted to circle back around to see if you needed any additional help. If so, please feel free to reach back out at any time.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi, for the context, I am on a University computer, so I don't have all possibilities such as connected as a local administrator or things like this... But i can still start an app as administrator if needed.
The issue, when connected with my Meta Quest 2 to the computer, I start the Quest Link. But when i try to show the monitor (not a specific app) I have a black screen. Also, when showing a specific app, I can't interact it in the headset, I've seen some video where people could do this.
I've tried to search online and seems some people saying I should set the app to use the GPU instead of the integrated graphic chip in the CPU, its done but no changes. Other people told to use a local administrator but I don't have access to this, even loading the app as administrator does
No worries! We appreciate you letting us know that this computer is provided by your university. It's likely the case that there are restrictions and security measures placed by your school's IT department, that could be contributing to this issue, beyond being unable to initiate Safe Mode. Even if the computer's hardware specs are technically compatible with our Quest Link app's requirements, these security measures may impede full functionality.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Well i agree, maybe it could be nice to have some update for university, either way to have some warning in case some perms are not properly set. Or either way an update that require the needs of starting the app in administrator and having it fixed when the app is started as administrator.
We certainly appreciate your feedback on this particular matter and we'd like to invite you to check out our ideas forum! Here you can share this and any other idea you might have with us! Although we weren't able to directly assist in this matter, we want to thank you again for being apart of our community!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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