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Multiple accounts on quest 2, but can't pair on second account.

joste.2022
Honored Guest

Hi,

Can anybody help!

I have managed to add a second account on my oculus quest 2 headset and all the apps are showing as I choose to share them, but I cannot pair the headset on the second account App, it searches and does not find it and does not pair after entering the 5 digit code.

1 ACCEPTED SOLUTION

Accepted Solutions

BlueberrieSmoothie
Meta Quest Support
Meta Quest Support

Hey hey! I see both of you are currently trying to pair additional accounts to the mobile app and having some trouble doing so. This is because currently you are not able to pair the mobile app with additional accounts, only with the admin account on your headset. I know that might not be the answer you were hoping for, but I hope that I was able to give some helpful information so you aren't just stuck wondering what's going on! Don't hesitate to let me know if you have any other questions. I'll do my best to answer them!

Make sure you smash that Kudos button!

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19 REPLIES 19

Chinam443
Honored Guest

we are having this problem too 

BlueberrieSmoothie
Meta Quest Support
Meta Quest Support

Hey hey! I see both of you are currently trying to pair additional accounts to the mobile app and having some trouble doing so. This is because currently you are not able to pair the mobile app with additional accounts, only with the admin account on your headset. I know that might not be the answer you were hoping for, but I hope that I was able to give some helpful information so you aren't just stuck wondering what's going on! Don't hesitate to let me know if you have any other questions. I'll do my best to answer them!

Make sure you smash that Kudos button!

tyler.staut
Honored Guest

I was hoping to be able to do this with an additional user on my Quest Pro, is there any way to vote for this as a feature request or is this maybe already on the roadmap and something we could see working in the future?

Many features are restricted to the primary/admin account within the headset, however, we love to hear any suggestions, ideas and feedback from the community.

You can definitely go to the Ideas section of the forums and put in any extra details within the thread you create!

In the time of your life, live - so that in that wondrous time you shall not add to the misery and sorrow of the world, but shall smile to the infinite delight and mystery of it.

P.S., I can beat you at One Piece TCG and Tekken

3thing
Honored Guest

Pretty inconvenient being part of a dev team

BXT5
Honored Guest

I am having the exact same problem

Hey there, @BXT5. We can definitely understand how concerning it would be to find yourself unable to add a second account, and we'd be glad to help out! Please reach out to us through a PM and we'll do everything we can to get this sorted for you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there, @BXT5. We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

But the admin account is on my grandads phone so what am I meant to do? 

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