1- For the last few days my headset (NOT my controllers) has been unable to connect to my controllers. It's had a popup that's said "is not responding" (it doesn't tell me what app, just that it isn't responding) with a icon that I can't identify. 2- It's battery life has suddenly gone down the drain, and it doesn't charge while in use anymore. 3- The Meta support website thinks it doesn't exist? I am ONE THOUSAND percent certain I typed the serial number correctly, I even used the QR code on the left arm to copy and paste it because it wouldn't show up and it still isn't showing up. Can I fix these issues? Or is it completely defunct, and I need to buy a new headset?? Edit- The controller problem started after it updated. No idea what update or how to check, but it was an update that broke them.
@MaArvelous I'd sit tight and wait for the next update. meta's updates are at best ropey. Many people are reporting non existent devices and battery issues recently. And it's mostly pointless chatting to meta unsupport, as they're bots and have no real grasp of the products they're supposed to be supporting.
Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
