My Account Has Been Unable to Make Normal Purchases for Over Two Months

[Asin0210]

Hello,

It has been over two months, and my account is still unable to make normal purchases.

I have Quest Cash in my account.
I am able to make purchases using discount codes in the Meta Store.

For example: I can purchase Synth Riders using the code SR40-698CF6 without any issues.

However, if I try to purchase games at regular or sale prices directly from the Meta Store (without using a promo code), the purchase always fails.

Each time I try, I receive the following error message:

Request not completed
We noticed unusual activity. To protect your account, we can't complete this request.
Please try again later or visit our Help Center.

I have contacted your support team multiple times, but after two months, there has been no progress.

I have already tried the following steps, with no success:

Switching devices – different computers, browsers, mobile devices, reinstalling the app, etc.

Using different payment methods – credit card, PayPal

Having support reset my wallet

All signs suggest that my account has been locked by Meta.
This issue has lasted for two months now, and I kindly ask that you escalate this case to a specialized support team for further investigation and resolution.

Thank you for your assistance..

[Choleni]

Hi @Asin0210 🙂

Have you tried creating another account to see if you can buy something with it?
If that works, you could use that account to gift the games you want to your main account.

I know that's not convenient and not a solution... but at least you could get the games you want.

[MetaQuestSupport]

Hi @Asin0210!

Thank you so much for reaching out about the payment issues you've been experiencing. We would love to look deeper into this issue for you and so we will just need to gather your details so we can look into payment issues on your account.

In order for us to gather your details please get directly in touch with us by selecting our name to get to our profile page, or clicking here then click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.