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My Brother got suspended so we need a refund for games

Honored Guest

My brother recently got permanently suspended for being underaged and we are trying to get the game he bought refunded. We have tried calling support but no one picked up. Does anyone know how to fix this?


Expert Protege

Hi @ryan0203 , its a shame to hear that your brother has been suspended for being underage, unfortunately, refunds are not generally given when an account is suspended, unless it meets the refund criteria such as being purchased within 14 days and played less than 2 hours.

What I can recommend is contacting support through whatsapp, which can be accessed by clicking the bolded word link and inputting the relevant information, which I would recommend preparing ahead of time, to speed up a potential resolution for yourself and the support team.

Good luck!

Community Manager
Community Manager

Hey @ryan0203! We wanted to let you know that we received your PM and will be getting back to you as soon as possible! 


Thank you, @ADHenchD, for helping out! We greatly appreciate you!

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