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My Horizon Desktop is black screen and keeps freezing

Unique.Goddess
Honored Guest

I keep getting a black screen and it freezes it never opens when I try to launch the desktop Horizon app. Is there any special solution to resolve this issue?  Please let me know I am all out of ideas and I just bought this Windows 11 about a week ago. Please reach out if you can. I just want to play my bot thats all.   Thanks so much for listening.  

 

-Kimberly

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi there, we see you are having some issues with the Horizon app.

 

So that we can investigate this issue further could you please send us a private message so we can gather some details from you.
 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We are looking forward to your message.

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