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My Instagram Account Was Hacked and Misused and Need Immediate Assistance

ShaneLaw
Explorer

I’m seeking urgent help regarding my hacked Instagram account. Here’s what happened:

1.What happened: My account was hacked, and the hacker is using it to promote scam businesses and contact my friends with malicious content.

2.Issues with Help Center: I’ve tried using Instagram’s Help Center, but I keep getting redirected to the same pages, and the forms won’t submit due to the error: “You can’t use this feature right now.”

3.Why this is urgent: The hacker’s misuse of my profile is damaging my reputation and putting my friends at risk. I need help recovering my account and stopping the scam activity immediately.

What I’ve tried so far:

•Attempted account recovery via Instagram’s tools. (None of them work)

•Followed all suggested steps but hit roadblocks (forms not submitting, pages lagging).

Request for help:

If anyone from Meta or the community can assist or escalate this issue, I would greatly appreciate it. I can provide proof of ownership of the account if needed. 

This has been a truly desperate and exhausting process for me, and I’m at a loss for what to do next.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi, Shane!

 

Thank you for reaching out. We can understand that it can be concerning when you lose access to an account due to hacking. We wish we could be of more help but we only have access to Meta Horizons accounts via this forum so we wouldn't be able to assist with an Instagram account. 

 

We'd advise re-visiting the Instagram Help Center for further assistance with this issue. The page we have linked is the hacked accounts section. Hope this helps!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

yeah obviously you are not even reading what I wrote... Your Solution is just superb 👏

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