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My Instagram account is hacked using Meta horizon account.

vijayml.66556
Explorer
The above image is screenshot of account centre in instagram, the above meta horizon should be unlinkedThe above image is screenshot of account centre in instagram, the above meta horizon should be unlinkedWhatsApp Image 2024-10-09 at 14.05.53.jpeg
The hacker has linked his meta horizon account to my Instagram and taken full admin control of shared accounts. I have no more details than just the mail address [REDACTED] of the meta horizon user. This has become an quite common issue from meta and I hope you have solution for this Also the username of Meta horizon showing in my insta is Vijayml, who currenhas access to my instagram account. Could you please temporarily/permanently unlink so that i can relink it with my own meta account. Also I am unable to reply to the private messages in the community forum of metaquest
 
1 ACCEPTED SOLUTION

Accepted Solutions

hshahadat1432
Explorer

You can’t remove that meta account from your account centre.

You have to remove your instagram account from his meta account

For removing your instagram account first of all creat a new Facebook account and then add that Facebook in your account centre.And then remove your instagram account from your account centre.

Then the meta horizon id will connect with your new Facebook account.And you will free from hacker.

I think it can be a way of recovering your id.You can try this way.

For more information you can text me.

Thank you.

View solution in original post

41 REPLIES 41

MetaQuestSupport
Community Manager
Community Manager

Hi @vijayml.66556!

 

Thanks for reaching out to Meta Support. We'd request you sending us a private message as we may require some additional information from you.

 

To send us a DM, select our name to get to our profile page, or click here.

 

Next, click "Send a Message"! Please remember, you must be signed into the community first to send us a private message. See you there!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

hshahadat1432
Explorer

You can’t remove that meta account from your account centre.

You have to remove your instagram account from his meta account

For removing your instagram account first of all creat a new Facebook account and then add that Facebook in your account centre.And then remove your instagram account from your account centre.

Then the meta horizon id will connect with your new Facebook account.And you will free from hacker.

I think it can be a way of recovering your id.You can try this way.

For more information you can text me.

Thank you.

I have the same issue. I wrote a DM to support, and they keep redirecting me to Instagram support. Could the post below by @hshahadat1432 be helpful?

Hey @Jacek.kmiec, as much as we would want to provide assistance in issues like these, we're afraid to say that we do not posses relevant resources to help in issues related to Instagram and Facebook accounts. Therefore we recommend you to contact their respective Help Supports in such issues.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

The problem is with a Meta account that got linked to my Instagram. I've spent 4 days with Instagram support and can't find a solution.

Hey there, @Jacek.kmiec 

 

We understand you are having some issues with a malicious account linked to yours.

 

Can you send us a private message so we can begin an investigation around this issue.

To send us a private message, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport

Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Follow my instructions bro

IT WORKED, thanks a lot. Appreciate it !!! 

Hey, one of the user has provided solution and I have marked it as solution for this thread. It works dude!!

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