On October 18 , I got a mail of suspension and they asked for video selfie which I submitted , then they asked for ID which I submitted , after which IG apologized for wrongly disabling my account that upon review they confirmed I was not violating any community guidelines. and I was reinstated instantly .
Yesterday January 28 while chatting with a customer who wanted to purchase my product , I got another message of disabling account that I should appeal and send a video selfie , I did send it and it requested for ID , I uploaded same ID I uploaded in October and to the shock of my life within an hour I got an email that my account was still violating community guidelines , the use of still violating signified that the first warning confirmed I was violating or had violated when in actual fact IG apologied and reinstated.
I only post my product , I have my business registration number on my page , I have a picture of myself on the highlight as face of MTK . I dont sell what I dont produce so I am lost at what community guidleness I am being accused of.
since the technology got it wrong the first time , I will really appreciate if a human moderator can kindly review my account .
How do I get this resolve cos all my product packaging , pouches , box\xes, labels , bills and everything have my IG address and Facebook so this is a huge loss and setback for me. I NEED HELP PLEASE
It's just so bogus how a technology can disable someones digital footprint for no just cause. I was moaning over my business account and now my personal account I have had for over 20 years all gone wiped off. wish they could have a human review to see that nothing illegal is going on .. I guess one is in the hands of technology
We’re sorry to hear you are having issues with your Instagram account. As community managers, we aren’t able to assist you with this directly. We can help with Quest-related issues, but unfortunately, we cannot assist with Instagram account issues.
For disabled or banned accounts, the best place to get help is here:
We will be closing this thread as we cannot provide any further assistance here.
Thanks.
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Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
