I got a oculus today and I got home to set it up. I get to the setting up the Wi-Fi part but the second I click on my network it crashes. I did all the normal stuff, reset the head set, uninstall the app, reset the Wi-Fi, there is no proxy or fire wall I did it on my moms phone to and it still didn't work. I did it on different networks and it still didn't work. I'm lost at this point and all i wanna do is play vr bro
We understand that you're having trouble using Meta Horizon App when trying to set up your headset device. We appreciate performing those troubleshooting steps. If you haven't already, we'd recommend you disabling the VPN, if enabled. If you still have issues upon that, we'd recommend you to send us a private message. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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We would love to help you with your app issue and get your device setup and you into the Metaverse as soon as possible.
We need you to contact us directly as we would need some private information about your account which really shouldn't be disclosed in public so we can ensure there is nothing wrong with your account that may be causing the issue as well as screenshots of your app prior to the crash or any error messages you may be receiving.
Please drop us a private message so we can assist you further.
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Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR GOOGLE PREMIUM ACCOUNT
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