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My Meta Quest 2 is stuck in a Bootloop

lhh.542637
Honored Guest

Hi everyone,

I'm facing a serious issue with my Meta Quest 2, and I'm looking for help from the community or alternative solutions, as I live in a country where there’s no official support or warranty for the Quest 2.

Problem Description:

My Quest 2 is stuck in a bootloop, and I can't get it to boot correctly. Every time I power it on, it keeps restarting without getting past the Oculus/Meta boot screen. I've tried all the common solutions:

  • Manual reset using the power and volume buttons.
  • I can access Fastboot mode, but can't do much because running fastboot oem unlock gives me the error "Command Failed".
  • The device is not recognized by ADB, so I can't enable USB debugging or attempt recovery via ADB.

The only thing that’s worked so far is getting the device recognized in EDL mode (Emergency Download Mode), which might be a way to fix it, but I don’t have access to the tools or official firmware needed to flash the device via EDL.

Warranty Situation:

Unfortunately, I live in a country where Meta/Oculus does not provide official support or warranty services, so sending the device in for repair is not an option for me. I’ve seen some posts on other forums mentioning that some users have been able to restore their devices through EDL by flashing the firmware, but I can’t find detailed instructions or the official files needed to do this safely.

Questions:

  1. Does anyone know if it's possible to fix the Quest 2 through EDL mode, and if Meta/Oculus provides any tools or firmware for this?
  2. Are there any alternative recovery methods for devices stuck in a bootloop with ADB disabled?
  3. For those who have dealt with similar issues without warranty, do you have any tips or solutions?

I’d really appreciate any advice or help. I'm quite desperate at this point since the device is practically unusable, and I don't have access to official support options.

Thanks in advance!

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there. Thanks for reaching out. We would love to help you with this. Can you please reach out to us via PM?

 

To send us a private message, please select our name to get to our profile page, Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Looking forward to hearing from you soon!

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MetaQuestSupport
Community Manager
Community Manager

Hi again! We're just checking in to see if you still require any assistance with this issue? 

 

If so, please do not hesitate to send us a PM!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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