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My Meta account was hacked and my email was changed.

MicL33
Honored Guest

I placed two tickets to Meta Quest.  My account was hacked and I lost ALL my games including upgrades within the games.  I’ve lost hundreds.  These hackers changed my email address for the account so I can’t get in.  Meta keeps saying it’s a Facebook problem but I have FULL access to my Facebook.  I have sent them this screen shot attached so they can see what I am talking about.  No one is listening to me.  I am beyond upset.   Can anyone help me?  I finally filed  a BBB complaint because I do t know how else I can get someone to listen.  The email address g*****4@gmail.com belongs to the hacker   

IMG_9690.jpeg

12 REPLIES 12

MetaQuestSupport
Community Manager
Community Manager

Hey there, @MicL33. We know how important it is to get a timely resolution to any issues that come up, so we want to look into this situation with your Meta account and see what options we have to help. Since we will have to discuss personal information, we request that you reach out to us privately.

 

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again, @MicL33. We are just reaching out again since we never saw your PM. For us to better assist you in this, send a PM over to us, and we will be able to further assist with this.

 

We look forward to seeing your PM and continuing assisting you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

JackWW51
Protege

I don't have your problem but if your still logged in here are some tips.

  1. Reset your password
  2. Log out on the hacker's device if don't know which one it is. Try logging out on all devices.
  3. Change the email back to yours

harsh.singh.241845
Honored Guest

MicL33

patsy.147131
Honored Guest

Jeffry.William.Cyber on Instagram successfully restored my hacked Facebook

After he recovered my hacked account he granted me full Access login

correia.355675
Honored Guest

Bom dia não consigo resposta da meta então aqui vai as informações do hacker 

Boa noite, aqui vão as informações do hacker 
Banana habaha 
O atual da conta é Banana habaha 
está a fazer se passar por mim por favor resolvam isso obrigado

AulaShawki
Honored Guest

I have the same issue, my Meta account was hacked and i am unable to remove the hacker account ljyj23cpsdnc9@hotmail.com

I have been contacting Meta support for five days now and they still didn't resolve my issue and the hacker's account is still there as showing below:

AulaShawki_0-1736758826827.jpegAulaShawki_1-1736758852098.jpeg

 

vdiesel1156
Honored Guest

Our company, a global leader in the tech industry, was brought to its knees by a sophisticated ransomware attack. The attackers encrypted our entire network, demanding $50 million in cryptocurrency. Traditional cybersecurity firms couldn’t even identify the strain of malware, let alone decrypt our systems. That’s when we turned to the darkweb platform thehackerspro/com after opening a case with them on proh4ckz@protonmail/com

Within hours, their team was on the case. Using quantum computing algorithms, they broke the encryption in record time, something no other firm could have achieved. But they didn’t stop there. They traced the attack to a state-sponsored hacking group operating out of Eastern Europe, providing us with actionable intelligence to prevent future breaches. Their expertise in AI-driven threat analysis and deep web forensics was nothing short of extraordinary. Thanks to TheHackersPro, we not only recovered our data but also fortified our defenses against future attacks. If you’re facing a cybersecurity crisis, these are the only people you should trust."


@MicL33 wrote:

I placed two tickets to Meta Quest.  My account was hacked and I lost ALL my games including upgrades within the games.  I’ve lost hundreds.  These hackers changed my email address for the account so I can’t get in.  Meta keeps saying it’s a Facebook problem but I have FULL access to my Facebook.  I have sent them this screen shot attached so they can see what I am talking about.  No one is listening to me.  I am beyond upset.   Can anyone help me?  I finally filed  a BBB complaint because I do t know how else I can get someone to listen.  The email address g*****4@gmail.com belongs to the hacker   

IMG_9690.jpeg


[17/01, 6:22 pm] Mohamed Shidane: Helo Fscebok

Ihave been werking on tacebook lor a long- timel

have followed all the tums and conditions ol

fscebock and 1 am posting my own content but

my facebock poge has been unpublished disable right now please review my page again and

public as soon as possble.

Page tink

Thanks You Team facebook https://www.facebook.com/profile.php?id=61559122455281&mibextid=ZbWKwL

[20/01, 5:01 pm] Mohamed Shidane: Hello Facebook

thave bee working on facebook for along

timet have followed all the turrs and

conditions of facebock andi am posting my

own content buf my facebook page has

been

unpublished disabile right now

please revew my page again and public as soon as possible

Page Link:https://www.facebook.com/share/15kiC9nhLx/

[11/02, 9:48 am] Mohamed Shidane: Dear Facebook Support Team,

I hope this message finds you well. My

name is (Your Name), and my Facebook

account (associated with email [Your

Emaill) was recently suspended. I am

writing to earnestly request a review and

reinstatement of my account

I understand that Facebook has stringent

policies to ensure the safety and integrity

of its community, and I respect those

guidelines. However, I believe my account

was suspended due to a misunderstanding

regarding my recent activities,

I initially created my Facebook account

while I was residing in Singapore. Currently,

I am temporarily in Myanmar. Due to certain

nternet restrictions, I have been using a

VPN to access my account. I believe this

change in my login location and the use of

a VPN might have caused suspicion and led to the suspension of my account have been a dedicated member

of Facebook since [> g], andI

have always endeavored to follow the

community guidelines. If any of my actions

inadvertently violated Facebook's rules,

I sincerely apologize. It was never my

intention to cause any harm or disrupt the

community.

kindly request that you review my case

taking into account my current situation

and the reasons for my VPN usage. I am

more than willing to comply with any

necessary steps or provide additional

information to resolve this issue. Please let

me know if there is anything specific I need

to do to facilitate the reinstatement of my

account.

Thank you for your time and consideration

I look forward to your positive response.Sincerely,

[Your Name]https://www.facebook.com/share/15kiC9nhLx/

[Your Email]mohamedshidane29@gmail.com 

[Profile link Or usernamehttps://www.facebook.com/profile.php?id=61558159694917

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