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My Meta account was hacked and my email was changed.

MicL33
Honored Guest

I placed two tickets to Meta Quest.  My account was hacked and I lost ALL my games including upgrades within the games.  I’ve lost hundreds.  These hackers changed my email address for the account so I can’t get in.  Meta keeps saying it’s a Facebook problem but I have FULL access to my Facebook.  I have sent them this screen shot attached so they can see what I am talking about.  No one is listening to me.  I am beyond upset.   Can anyone help me?  I finally filed  a BBB complaint because I do t know how else I can get someone to listen.  The email address g*****4@gmail.com belongs to the hacker   

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3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there, @MicL33. We know how important it is to get a timely resolution to any issues that come up, so we want to look into this situation with your Meta account and see what options we have to help. Since we will have to discuss personal information, we request that you reach out to us privately.

 

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again, @MicL33. We are just reaching out again since we never saw your PM. For us to better assist you in this, send a PM over to us, and we will be able to further assist with this.

 

We look forward to seeing your PM and continuing assisting you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

JackWW51
Protege

I don't have your problem but if your still logged in here are some tips.

  1. Reset your password
  2. Log out on the hacker's device if don't know which one it is. Try logging out on all devices.
  3. Change the email back to yours
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