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My Oculus Quest 1 has suddenly become completely unresponsive

CalfMaxi
Honored Guest

Yesterday, I turned my headset on and it showed that it was dead, the indicator light came on too so I put it on charge and left it for about an hour. After that hour I tried to turn it on but it wouldn't. Held the button but it did nothing. The indicator light won't come on regardless of what I do. It's completely dead so I can't factory reset it. I've tried 2 different cables with different plugs and different plug sockets but the indicator light still isn't coming on and my headset won't turn on. I have no idea why it just stopped working or why it's become unresponsive to everything. 

1 ACCEPTED SOLUTION

Accepted Solutions

I managed to fix it, it was really stupid too.

I just needed to hold the power down a lot longer than usual, but it eventually came on.

View solution in original post

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there @CalfMaxi! We can empathize with you here, because we know how it feels for a device to be unresponsive. We would love to team up with you to explore all possible next steps. We appreciate you providing the information about trying different cables and ports. To continue checking things off the troubleshooting list, we want to ask just a few more questions.

 

  1. Have you removed all third-party accessories?
  2. Has there been any liquids spilled on the device?

We look forward to your

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I managed to fix it, it was really stupid too.

I just needed to hold the power down a lot longer than usual, but it eventually came on.

Hey @CalfMaxi! That's great news! We are glad you were able to get back on your device. If you have any other issues or questions, please don't hesitate to reach back out we are here to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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