I recently bought a game called "Swarm" and noticed that when I bought it on my phone it never showed up on my headset. Both my phone and headset are connected and are on the same wifi, so I was confused. As I was trying to fix it, I saw that I needed an update for the Oculus software on my headset so I tried that out. Once the update was complete, I launched my headset to find only settings and browser in my library. I checked if my games were in a different category such as "not installed", but still nothing showed up. I need help fixing this issue, so if anyone knows any way for me to get my stuff back on my headset please let me know. (Just to clarify, I am logged in with the same oculus account as before and also I did not factory reset my device yet).
I did a factory reset knowing that everything would be gone thinking that the problem was with my device. Now all my gameplay data is gone. Apparently its oculus that screwed up. I demand a form of compensation for the inconvenience caused.
This happened to me too i factory reseted my oculus thinking it would be fixed but know nothing will load it keeps getting disconnected from my wifi and i cant download anything not even first steps
Yikes well glad I’m not alone. Haven’t touched my quest 2 in awhile finally decided to buy Sniper Elite VR and the exact same thing happened to me I was so lost and confused glad it’s a system wide issue and nothing on my end hopefully it gets fixed soon.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
