cancel
Showing results for 
Search instead for 
Did you mean: 

My Oculus Quest 2 goes to the pass through camera when i turn it on

Rapter001YT
Honored Guest

My Oculus Quest 2 goes to the pass-through camera when i turn it on and when I try to restart it it goes to a black screen I tried factory resetting it My user is @Rapter001YT 

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there! We understand your passthrough camera is popping up when you turn the headset on and then getting a black screen. We understand how this can impact your gaming so let's work together to get this resolved! 

 

We would like for you to reset the Guardian and see if  passthrough is still being activated. Pass through will auto activate when moving outside the set Guardian area; however, it will turn off and the headset will go black after moving about 8 feet (approx. 2.5m) away.
 

We're looking forward to your response! 

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there! we wanted to check in with you and find out if you're still experiencing the black screen?

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Get Help
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset
Tips and Tricks: Help with Pairing your Meta Quest
Trouble With Facebook/Instagram Accounts?