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My Oculus Rift S Freezes and shuts off

Sonikuu
Level 2

I usually be in vr playing B&S VRC and other stuff and then my vr headset just randomly freezes, Like if i try to look around it stays on the same thing and just turns off. I never knew what this was and i just ignored it for a long time (don't remember how long). I've tired redownloading the Oculus app, Unplugging and repluging the headset (which brings me back in the game but doesn't get rid of the problem), And repairing. I Don't Know if its my headset that is doing this or something else.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there! We know how concerning it can be when our devices seem to crash in the middle of gameplay. We appreciate you listing the troubleshooting steps you've tried so far. We would like to offer a couple of additional steps to try an remedy this situation.

 

We recommend making sure your drivers are up to date as this can cause issues like this. If you need the steps to do this, you can find them here. We also suggest making sure the PC app is up to date as well. The steps to do this, can be found here. We hope you find this information helpful. If you need any further assistance, just let us know. 👍😊

MetaQuestSupport
Community Manager
Community Manager

Hello again! We wanted to check in to see if you were able to resolve your freezing issue.