04-04-2017 11:57 PM
Solved! Go to Solution.
04-05-2017 01:12 AM
04-05-2017 12:53 AM
04-05-2017 01:12 AM
04-05-2017 01:15 AM
flexy123 said:
First, sorry to hear that. I have cats too and I could write BOOKS about the damage they already did to all kinds of electronics. Sigh.
From your description it's not entirely clear what is broken on the Rift. In general, the Rift is no easy repairable AT ALL although I could see being able to fix/splice a new USB cable with some DIY and soldering skills. If the connector or something inside is damaged, chances for repair are even lower since it's in all likelihood a flat ribbon connector or something else which is broken and they are virtually un-repairable.
Oculus does not do repairs AT ALL. They only do RMA exchanges as far as I know. And worse, you just described a damage that as unfortunate as it is is IMHO likely not be accepted for RMA/return since it's not a manufacturing defect but your (or your cat's) fault that the Rift broke. That being said, I am not a O employee of course and they will likely be able to tell you more, so support a ticket. I would not necessarily describe the problem as you just did here in the post...hint hint...because this is almost a guarantee you'll be out of luck with any RMA.
Edit: What do you mean with "USB Input" of the Rift? Do you mean at the PC side...or the HDMI connector at the Rift? The Rift itself doesn't have an "USB Input".
04-05-2017 04:42 AM
04-05-2017 02:30 PM
04-05-2017 02:58 PM
04-05-2017 02:59 PM
Voided76 said:
no it's the cable. the oculus was in front of the computer on the ground when the TV fell behind the desk. that's how I know. I was there lol
very cool I can order one though. very nice. it's already on the way fellas thank you so much.
04-07-2017 02:23 PM
04-07-2017 03:32 PM
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset