Quest 2: I've reset my PIN 3 times, and no matter what I cannot make a purchase in the store. I enter the number and it just rejects and eventually prompts "forgot your PIN?" So that I can reset it. So I do. But the new one doesn't work either. I'm stuck in a loop and so is someone else that I know with the same headset. What can I do? This is so frustrating
Hey there! We understand you would like to make a purchase in the store, but after resetting your PIN, you are still experiencing difficulties. No worries, we would be happy to assist you with that. We'd like you to try these steps using a PC or other available browser.
To change your Meta Quest PIN using the Meta Quest website:
Heya @chipolsonphoto! Having trouble with purchasing a game because of your PIN can be discouraging. We provided some steps in the thread above so you can try those and see if it resolves your problem. If not, no need to worry. We have a couple more steps that should do the trick.
First we like for you to do a Cloud Backup. This will make sure you won't lose any saved data on your headset, after doing a Factory Reset.
Put on your headset, then hover over the clock on the left side of the universal menu. When Quick Settings appears, select it to open the Quick Settings panel.
Select Settings.
Select System, then select Backup.
Select the toggle next to Cloud Backup to turn Cloud Backup on or off.
After that we'll like for you to do a Factory Reset. You can check out the different ways of doing a Factory Reset on our Support Website.
We want to do everything we can to make sure we get this resolved for you. If you are still having problems, we ask that you create a ticket on our Support Website. There you'll be greeted by one of amazing support agents who will be happy to assist you further in this.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I'm having the same problem. After I reset it it doesn't work. I even changed it and it says the pin successfully changed and when I try to put it in it doesn't work please help.
Hey @Hggggggggg. We totally understand how not being able to make a purchase due to PIN issues can be concerning. We'll like more than happy to point you in the right direction to get this fixed.
If you haven't already, can you please try the troubleshooting steps that we put in the thread earlier. Now if you've already done those, we'll like for you to go to our support website for more assistance. We do have a limited amount of resources that we have access to from here, but our support team will have everything you need to get this right for you.
We'll like for you to follow this workflow once you get on our support website as for the best assistance.
Orders and payments > Content purchase issue > I have another content purchase issue
After that you'll have the chance to speak with one of our wonderful agents through a email, a live a chat, a chat via WhatsApp, or a scheduled phone call.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
pin/security isn’t even an option. there is no reset pin option there. I have tried all these steps and the ones below and still have had no luck. this is giving me a headache, im very disappointed in my quest 2
Hello @Anonymous! Thank you for reaching out. We want to do everything we can to make sure we get this resolved for you. If you are still having problems with your PIN, we ask that you get in touch with us through a PM. This way, we can gather the information needed to help eliminate that headache and get this fixed for you. We appreciate your patience. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Speak with you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi again, @Anonymous! We are just reaching back out to see if you were successful with that PIN or if you are still in need of assistance. Please don't hesitate to reach back out whenever it is convenient for you when in need of support. We are always here to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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