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My Pages Were Suspended Due to an AI Mistake - No Appeal Option Available

Khadija.Khal
Honored Guest

Hi @MetaQuestSupport 

I need urgent help regarding my suspended Facebook Pages. The issue started when I took quick actions after gaining ownership of my HistoBase page—I changed the name, username, profile photo, and cover image, then launched ads. Unfortunately, this triggered an AI restriction, and the page was suspended. After that, my other pages were also suspended without any violations.

I have already contacted Meta Support, but it has been weeks without resolution. There is no appeal or review button available, despite Meta stating that users can request a review if they believe a mistake was made.

This situation has caused me stress and financial loss, as I invested in Meta ads to grow my business. I kindly request:

  1. An immediate review of my pages by a human team.
  2. A way to request an appeal directly on my pages.
  3. Meta to improve AI detection to prevent false suspensions.

Please advise on how I can escalate this issue. I appreciate any guidance from Meta representatives or others who have faced similar situations.

Thank you.

1 REPLY 1

Underbat
Moderator
Moderator

Hi, we’re sorry to hear you are having trouble with your Facebook account however we here on the community forums can’t assist you with this directly. We can offer support for Meta Quest accounts or Quest device specific issues, but anything related to Facebook account issues we unfortunately don’t have the ability to help with. For disabled or banned accounts, the best place to go to get help is here: https://www.facebook.com/help/185747581553788  


 

We will be closing this thread since there’s nothing else we can do to help. 


 

Thanks

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