My QUEST PRO not the third gen my left pro controller won’t turn on, theirs no lights I’ve tried eve

[pretty__lover]

 I’ve literally tried everything no lights no nothing it won’t charge is their a way to take out the battery of the pro controller?

[MetaQuestSupport]

Hey @pretty__lover,

Having your Meta Quest Pro controller not charge can be the worst. We advised you to clean the charging base. 

We would like you to try factory resetting your headset. Please follow the below steps:

• Right Controller: Hold A and Oculus buttons until the LED begins flashing red/white.
• Left Controller: Hold X and Menu buttons until the LED begins flashing red/white.
• Release the buttons immediately after the LED begins blinking red/white.
• Perform a manual pairing and check if controller LED would flash blue and white to signal pairing state.
• Once paired, controllers may take a while to update and stay unresponsive until they finish, and LED would be purple during the update.

Please note that doing this will cause all of your game data, pictures and etc. to be deleted from the headset.

Not to worry though because you do keep your purchased apps and games.

If the problem still persist, please let us know.

[pretty__lover]

I can’t even get it to turn on

[MetaQuestSupport]

Hi there @pretty__lover, would you mind just sending us a quick private message there, for us to look into this further? Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.