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My Quest 2 is stuck at the setup screen after a factory reset and displaying a black screen

Sogeking7
Honored Guest

A few days ago, my Quest 2 could still be played, although it occasionally experienced tracking issues, but they usually resolved on their own after some time. Until yesterday, every time I turned it on, it was truly stuck on a "lost tracking" popup and couldn't do anything. The controllers couldn't connect either and kept vibrating constantly. Finally, I decided to perform a factory reset, However, every time the VR boots up, the setup screen appears for a few seconds before going black again, with the controllers continuously vibrating and not connecting.

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hey there @Sogeking7, we understand you are having issues with tracking and your controllers unpairing and a ton of vibration. We are here to find a solution for you, please provide the following information:

  • Has your play area changed recently?
  • Have you tried different play spaces?
  • Are you using third-party accessories or covers with your device?

We can't wait to hear back from you, have a great one!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Sogeking7! Just checking in with you to see if you were still having issues with your device. If so please reach back out and we will be happy to keep working with you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Jusaol
Honored Guest

Hi Im having the same issue.  Just have the Oculus 2 two weeks already and is not working

Controllers keeps buzzing.

Hey there, @Jusaol! We appreciate you reaching out to us and reporting the issue you're experiencing with your Quest 2. We want to make sure that you are able to continue your adventures in VR, so let's work together to get to the bottom of this! 

 

Please try the following steps:

  1. Remove any unsupported third-party accessories that may affect the boot.
    • For example, external battery packs, accessories that plug into the USB-C port, etc.
  2. Have the headset charge for at least 2 hours before doing anything else on it.
    • Afterwards, check the battery light color and status (solid or blinking) and report to us what it looks like.
  3. Hold down the power button for 30 seconds to restart the device.
  4. Remove batteries from controllers for a couple of minutes, and then reinsert them.
  5. There are two different ways to perform a factory reset. If you tried resetting from the headset previously, this time try to reset from the mobile device (and vice versa).

We hope these steps help! If not, please reach back out to us via PM, as we'll need to gather some sensitive information so we can explore all of our options! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey again @Jusaol! We just wanted to follow up with you on the issues you were having with the Quest 2 stuck on setup screen. Did you still need assistance with this matter? Talk to you soon! Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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