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My Quest 2 keeps getting a black screen and then reconnecting the controllers every few seconds

MrNeiders
Honored Guest

One of my friends accidentally dropped it and now every time I turn it on it (after a factory reset) I goes to the setup screen and tries to connect to the controllers which light up and vibrate before the screen goes black and the little three dot loading screen happens and it starts again. Over and over again

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi @MrNeiders! We hate to hear that your screen is no longer properly working. We'd love to look further into this issue with you! Since we may need to gather personal information, we need you to please send us a PM. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to hearing back from you in PM!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello again @MrNeiders! We're following up to see if you were able to send the PM. If you need further assistance, please don't hesitate to reply to us! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!