I've had this issue for about a month now. My quest 2 will not start again. When I turn it on, it shows me a square with an arrow pointing down, and a bar that loads green. After that, it shows me the metaverse logo for about 10 seconds and then it spins. It also fades out for 3 seconds to just a black screen, then appears again. I have done the power button and - button to factory reset it so many times, i have rebooted it, ive done literally done all the options that are in that and i don't want to end up buying another one, i have taken very good care of this headset and see no reason to why this would randomly happen 😞 please let me know if there's another thing i could be trying to do to resolve this issue!! Thank you ❤️
Hey @virtuaIgoob, Thank you so much for reaching out regarding this issue. We understand that you have not been able to start up your Meta Quest 2 for about a month now. We appreciate you going through all of those troubleshooting steps especially if they were time consuming. We'd love to go ahead and help you out to get you back to being able to use your device. What we want to do is get you into a private message so that we can get some additional information and look further into things so that we can help you in the best way possible. Here are a couple steps on how to reach us!
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Hey @virtuaIgoob, checking in to see if you have been able to fix the issue with your Meta Quest 2 not being able to stay on. If you are still looking for help shoot us a message and we would be more than happy to help you out. Hope to hear from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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