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My Quest 2 won't work via link cable. Gives error (Port Reset Failed).

abyss.shadows
Explorer

I recently acquired a link cable for my PC, and it functioned properly only once, delivering a speed of 2.3 Gbps. However, now when I connect my Quest 2 to my PC, I receive the "Unknown USB Device (Port Reset Failed)" error. This issue causes my USB 3.0 to operate as USB 2.0, resulting in a reduced speed of 375 Mbps, which is disappointing given the cable's high cost and its advertised capability of up to 4 Gbps. I have attempted numerous solutions, including updating drivers, turning off legacy support for USB ports to ensure they only use 3.0, switching ports, seeking new drivers, performing Windows updates, reformatting the Quest 2, purchasing a new cable to check for faults, and even connecting the Quest 2 to various systems running Windows 11. Despite trying every possible fix, the problem persists. If anyone can offer a solution to this frustrating issue, please assist, as I am at my wit's end after exhausting all known remedies.

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hey there, @abyss.shadows! Getting you back into the PCVR groove is a top priority for us, so we wanted to pop in to offer our assistance! First and foremost, let's make sure we have a good idea of the specifics of this connection problem. Please clarify the following details when you get a chance:

  • What specific cable are you using to connect your headset? Where was it purchased? 
  • Have you been able to try Air Link? Is this same issue popping up with Air Link as well?
  • Does your PC meet the necessary requirements to support Meta Quest Link as listed here?
  • Is your headset functioning properly in Standalone mode? Is it complete updated to the newest software version, per these steps?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hello, hello, @abyss.shadows! We're reaching out to check back in on that PCVR issue you had been reporting. Do you still need assistance? If so, please let us know and be sure to share those requested details from our last post for reference. We're eager to hear from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Yes I’ve tried this and didn’t help.

Yes I still need help

Hi @abyss.shadows! Thanks for letting us know that the previous troubleshooting steps did not resolve your issue. We're sorry that this issue has been ongoing, and would like to look into further options available. In order to do so please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there again, @abyss.shadows! We just wanted to check in with you and see if you still needed any help with the issues you were having with Quest 2 not working while connected to link cable. If you still need any assistance, please feel free to reach back out to us at any time! Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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