It's been less than a month since I bought it, and the Quest 3 case that was a promotional giveaway in South Korea still hasn't arrived.
I've tried everything to resolve this issue, but it hasn't worked.
I tried factory reset, long pressing the power button, selecting power off from the boot menu and plugging it into a charging cable for 24 hours, and removing everything from my face that blocks the sensors. None of it worked and it's still there.
The most stressful thing for me is that I already experienced this problem with the Quest 2 and it was not resolved. I even had to spend money to buy another Quest 2 because of this problem. The official Korean dealer, SK Telecom, hasn't been able to offer any solutions, only repeating the same thing. "It's your fault. We didn't see any problem, the device must have fallen into the water." What a nonsense. At the time, I was raising a 10-month-old baby and carefully positioning and storing everything in the house. The baby wasn't even walking yet. I could only play for an hour or two after 21:00 when the baby was asleep. Drowning? At a time in my life when I was most careful about everything in my house? Quest 2 had never been near water, let alone a bathroom or toilet. My Quest 2's only seat was on a luxury single-seater couch that I kept. Inevitably, I had to spend money to buy another Quest2.
Time passed, Quest 3 was released, I purchased it on November 14, and less than a month after the actual product arrived at my home on the 15th or 16th, I was reliving the aforementioned nightmare with Quest 2.
People advised. "Don't expect anything from SK Telecom, the official Korean dealer."
Therefore, I strongly request Meta to resolve my Quest 3.
I want a quick replacement or repair.
I used a translator and may seem aggressive in tone, but as someone who has had this problem twice
I hope you can understand my frustration. Thank you.
Hello there, @JY_Shim, and thank you for reaching out to the community with your issue! We appreciate you letting us know the troubleshooting you have tried already! In order to dig deeper into this with you we would like you to send us a private message so you are not providing account information in a public space. To do so, just select our name to get to our profile page, or click HERE. Next, click "Send a Message" and we'll get that message shortly! Please remember, you must be signed into the community first to send us a private message.
Hope to be speaking with you in PMs soon!
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Hello there, @JY_Shim, and thank you for reaching out to the community with your issue! We appreciate you letting us know the troubleshooting you have tried already! In order to dig deeper into this with you we would like you to send us a private message so you are not providing account information in a public space. To do so, just select our name to get to our profile page, or click HERE. Next, click "Send a Message" and we'll get that message shortly! Please remember, you must be signed into the community first to send us a private message.
Hope to be speaking with you in PMs soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello again, @JY_Shim! We haven't heard back from you on this issue and wanted to reach out and see if you were still needing some assistance or if this issue has been resolved. Let us know when you get some time, and always remember that we are here to assist you both now and in the future, so don't hesitate to reach out! Happy holidays!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi, same Problem. New Quest 3, works fine for 4 Days. Now it stucks in the turning Meta Logo loading Screen.
I tried a Factory Reset but this dosn't solve the Problem. After a Reboot ther is somesthing thats look like an Chip Updates it goes through the progress bar and after that again the turnin Meta log... Is there another way to Reset the Quest 3 or update it over USB Connection or somthing else?
I am sorry to hear that you are experiencing the same problem as me.
The only solution to the problem is product replacement. Please contact customer service to exchange the product. There is currently no way to solve it on your own.
Hey there, @akedo.710613. We can definitely understand how concerning it would be to get stuck in a boot loop, then finding that you're unable to factory reset your device. We saw your PM and we'll be getting back to you over there as soon as we can! We appreciate your patience!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
My Quest 3 is showing the same logo spinning for last 2 days immediately after getting the latest update 2 days back. I kept it on for 2 days now thinking that it may be low on disk space so maybe it is trying to save slow but no go still after 48 hours of spinning meta logo.
Has there been any recent changed to allow users to fix this issue? I've had my Q3 since release day with no issues. I played last night just fine, went to play again and it's now just stuck with the meta lego fading in and out.
Hi @Bokaholic, we understand you're having technical glitches with your Meta VR experience. We would like for you to attempt a factory reset on your headset to see if it clears out this issue. If it still persists, we would like for you to PM us by following the steps mentioned:
Please select our name to get to our profile page, or click here.
Next, click "Send a Message" to privately message us!
Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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