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My Rift S Cable !!!!! Oh no...Oh My!!!

ZZYZXKOMBAT
Level 2

Oculus platform keeps saying my Display cord does not work. If I launch games from my desktop or steam it works fine. Its been a month since I have been able to access my expensive library.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey @ZZYZXKOMBAT we understand that your Rift S cable is not working anymore. Let us help you try to fix this issue quickly so you can get back to gaming.

Something that you can try to get the device up and running is disconnecting and reconnecting your Rift S cable from the PC following the steps below:

  • Unplug the USB cable from your computer
  • Unplug the mini DisplayPort or DisplayPort cable from your computer
  • Wait 10 seconds
  • Re-plug your USB cable into your computer
  • Wait 10 seconds
  • Re-plug your mini DisplayPort or Display port cable into your computer
  • Your headset should receive a firmware update. Allow this update to proceed
  • Check to see if the DisplayPort is detected and there is an image in the headset

You can also try other ports on your PC to check their capabilities with the cable.

MetaQuestSupport
Community Manager
Community Manager

Hey there, ZZYZXKOMBAT, we are just following up with you to see if any of the steps given have helped with your situation. If you are still in need of assistance, feel free to reach out.