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My account is gone. I need help

imspecial5
Honored Guest

I was an avid quest user many years ago and purchased plenty of games. After a while I wanted to play some of them again so I grabbed my old Quest and tried to log in. I was met with the new system that uses a meta account rather than an oculus one. I don't believed I ever merged accounts but it claims I have. My game library is now lost. I still have old emails with receipts for the games I purchased so I know im using the right email. This is extremely frustrating as there is no meta/Facebook/oculus support for me to contact or call. What can I do?

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey @imspecial5! Thanks for reaching out about this, we would love to help out with the issue at hand. We would need to collect some information we do not want the public eye to see, so we want to invite you to pm us. To do so, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We look forward to hearing from you soon!

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