cancel
Showing results for 
Search instead for 
Did you mean: 

My account is lost- Can't get back to account

Anonymous
Not applicable

I got on my vr after a month or two and had not really touched it. It works fine but when I attempted to cast it to my phone it told me to log in. I did this and logged in to the Facebook account that was connected to it. When I did this I was loaded into a completely new account and I tried to remove the accounts from the account list. So I tried to add the Facebook account to my current account which is still on my vr and it just added the random new account to it. It says it is connected to the same email that my current one is connected to. The current account same is (redact) but the random one is called (Redact) which is strange because that is my name on other game platforms. I need help to try and log in to my old account on the mega quest app please.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there @Anonymous! We'd love to get you in our PM's, so that we can gather some information from you and take a look at your account! Please select our name to get to our profile page, or click Here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We look forward to getting your PM!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there @Anonymous! We wanted to check and see if you're still having issues with not being able to get into your account. We'd love to help you out! Let us know!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?