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My account was suspended by mistake

happy21
Honored Guest
  • Hey everyone & Meta, recently I lost my account due to a suspension that was misinterpreted and nobody from meta, facebook and instagram (All in one) have not responded to my complaints not even through meta live chat. How can I contact them about my account & being wrongly suspended?

@Metaquestsupport

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hello @happy21! We understand wanting to have access to the account, and we would be happy to look into this. We provide support for Meta Quest products and services only, so we are not able to assist you directly if this is concerning a Facebook or Instagram account. You will want to reach out to the respective support for assistance, and you can find support at the Facebook Help Center and Instagram Help Center. We appreciate your time, and have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

We are just checking in regarding the account situation. If you were still needing assistance please let us know. Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey Meta! Quick question, I’m running ads on facebook but I’m not getting the option to talk to a representative?

Thanks for getting back to us. We would recommend not discussing any personal details for the account within the public forum. For assistance with the Facebook account, we would recommend reaching out to the Facebook Business Help Center. We provide support for Meta Quest products and services only; so we are not able to assist directly with Facebook.

 

We appreciate your time, and have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Mxkellyxo
Honored Guest

I’m trying to get help as well . I’ve been wrongly suspended. Appeals don’t work , the help center doesn’t solve problems, and they don’t answer emails 

Hey, @Mxkellyxo! We received your PM and we'll be responding to you shortly! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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