My blade and sorcery nomad won’t open every time I click the app it just immediately closes again

[Goku2379gojo]

I can’t even open the game I can’t go to the main menu or anything and I really want to play 1.0 help pls? 

Also sometimes it sends me to the store page

[MetaNinjaTurtle]

Hey there @Goku2379gojo!

Thanks for posting on the Meta Quest Community Forums!

I understand how it can be frustrating when you're super excited to play a game when a new update has dropped, especially when its a huge one like 1.0 and it just doesn't want to run.

Firstly, could I suggest you try to reinstall the game? Sometimes installations can go wrong and cause issues like the one you are experiencing. 

Secondly, if that doesn't help solve your issue could I ask the following so I can get a better understanding as to what may be causing the issue?

• are you playing Blade and Sorcery connected to your PC through SteamVR/Quest Link or are you playing it standalone on the Meta Quest Headset?
• Does the issue only occur when you are trying to run Blade and Sorcery?

Thanks! 🐢

[Goku2379gojo]

I’m playing standalone and the issue occurs when I try to open the game from the universal menu I’ve also tried uninstalling and reinstalling

[MetaNinjaTurtle]

I see, do you have any mods installed for Blade and Sorcery?

If you do, I'd suggest uninstalling the mods for now as that could be a possible cause for the issue. You could also try clearing the app data in your headset settings. 

• Go to Settings -> go to storage ->go to blade and sorcery nomad then click "clear app data". 
  • However do not that doing so might delete your character save file

If the issue only occurs with Blade and Sorcery, @MetaQuestSupport aren't able to help with individual game issues, I'd recommend you contact the Blade and Sorcery developers for further support here: B&S Support

Hope this helps! 🐢

[Goku2379gojo]

When I do clear the app data it doesn’t work still and sometimes for some weird reason it sends me to the store page even though I have the game

[MetaNinjaTurtle]

Ah thanks for doing that, one final thing you could try is doing a Factory reset of your headset.

Though please make sure to backup your data by -> Turning on cloud backup allows you to save your device's app data and settings before you erase it.

Once you have done the above you can do the Factory Reset. 

To perform a factory reset using your Meta Quest:

1. Turn off your headset.
2. Hold the power and volume (-) buttons on your headset down simultaneously until the boot screen has loaded on your headset.
3. Use the volume buttons on your headset to highlight Factory Reset and press the power button.
4. Use the volume buttons on your headset to highlight Yes and press the power button.

Please note: 

• Performing a factory reset is irreversible and will remove all account information, downloaded games and content from your Meta Quest.
• Performing a factory reset won't remove content you've purchased or downloaded from your account.

Hope that helps! 🐢

[Goku2379gojo]

just a question if I do this how do I go to the backup

[MetaNinjaTurtle]

Hey again @Goku2379gojo, 

When cloud backup is turned on, Meta backs up your device's app data, such as app progress or app settings, to the cloud. This allows you to easily pick up where you left off in a game if you reinstall an app, factory reset your device or set up a new device. 

So long as you login in the device with your Meta Account all your app's progress or settings will be saved and should automatically be applied once you have setup your headset and logged in with your Meta Account.

However, before you do a Factory Reset, I just want to confirm that you have certainly bought Blade and Sorcery? Because I remember this occurring once to me before when I haven't purchased a game and it will direct me to the store page.

I can also route you over to @MetaQuestSupport who can help look into this issue further as they have more resources than I would.

Thanks!

[Goku2379gojo]

So I’m actually using another account with app sharing (basically I’m using an account that’s not the owner of the device)

[MetaNinjaTurtle]

Ahh I see, I would check on the main account if app sharing is enabled, that might be the cause!

Here's more information on app sharing -> App Sharing