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My brother can use the device while i keep disconnecting

Level 2

Hi,i recently got the oculus quest 2 and sometimes i would be disconnected but somehow would be able to connect but today i keep getting disconnected as when i reach the confirmation of my profile screen, the controller would not show up and it would be disconnected and turn into black screen but when my bro play today he use it perfectly fine. please help me


Community Manager
Community Manager

Hey there @FutureStyle123


Any gamer knows that being randomly disconnected is the worst! Let's get that under control quick, fast and in a hurry.


Before we get started, Is there a secondary account on that headset?