My charging port is melted

[6Fizzy9]

I record videos and play Vrchat for a living so this really is not helpful.

After not charging my oculus for 2 days after getting hurt while recording a video, I decided to plug in my oculus for an hour to get it going. I smelled smoke and before I knew it the charging port was melted on the inside. I am extremely upset because I got this November 6th of last year and already I have had an issue like this. As someone who spend their time and money in games for Meta, I expect some decency when it comes to their consoles. 

I've tried contacting support with no response and I'm starting to feel really disappointed. What more can I do?

This is just sad man... It melted the middle piece flat. 

[frankdubbe]

I got the same with zyber loading dock !

Did you use the loader delevired with the head set

[user_901925786032222]

Do you play with the cable attached? If so, it's been inadequately secured and mas moved around, damaging the port.

Log a support call - the AI bots are very keen to sort out safety-related issues like this.

Also, I love the idea that people can make a living playing VR Chat. I feel really old.

[MetaQuestSupport]

Hey there, @6Fizzy9. Thank you for reaching out and reporting this. We're happy to look into this but this is something suited for our Email team to resolve. Please reach out to us in PMs and we'll look into your open case and make sure this gets moving along. In the mean time, please do not use the headset.

[MetaQuestSupport]

Hey again! We wanted to swing back around and make sure you were able to reach out to us so we can look into this. We're looking forward to hearing back from you.

[6Fizzy9]

I never had one

[6Fizzy9]

I've tried and had no proper response. Not sure what to do at this point

[6Fizzy9]

I don't play with the cable in as I've been told not to by others who also play with me. I only put the cable in when it needs to charge and that's when I get off.

Plus I feel like having that plugged in while playing isn't such a good idea. I saw way too many videos of people tripping over their charger to know better.

Im just more concerned because I had taken a 2 day break and when I went to charge it after the 2 days, that's when it smelt weird and I realized the charging port had melted.

[MetaQuestSupport]

Thank you for contacting Meta Store Support with your recent report. We take health and safety seriously, and are continuing to review your report. You should receive a follow-up message with additional questions or information shortly and within 24-48 hours. In the meantime, we recommend discontinuing use of the product.

[6Fizzy9]

Thats the issue. I reached out to support 4 days ago and have not received a response.