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My charging port is melted

6Fizzy9
Honored Guest

I record videos and play Vrchat for a living so this really is not helpful.

 

After not charging my oculus for 2 days after getting hurt while recording a video, I decided to plug in my oculus for an hour to get it going. I smelled smoke and before I knew it the charging port was melted on the inside. I am extremely upset because I got this November 6th of last year and already I have had an issue like this. As someone who spend their time and money in games for Meta, I expect some decency when it comes to their consoles. 

 

I've tried contacting support with no response and I'm starting to feel really disappointed. What more can I do?

This is just sad man... It melted the middle piece flat. 

IMG_20240726_002911486_HDR.jpg

10 REPLIES 10

Thank you for the follow up. We see that on your case and updated our Email team about this. They should be reaching out to you with in 24-48 hours.

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