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My controller

AmoraAi
Honored Guest

Hi i just bought my oculus 2 today and my left controller is blinking (white color) but its not vibrating and i can’t see it in my vr screen i only see the right and the next thing is i can’t connect my oculus in my phone so i can’t use it even if i already out the code that i need to put can someone help me about it

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hello there, @AmoraAi! This is certainly not the entrance you should have into the virtual world, so we're eager to help get your new headset back on track! To start with, let's make sure we have a good idea of this issue. Please clarify the following details when you get a chance: 

  • Are you seeing any specific error messages? If so, please share those for reference.
  • How many digits is the code your seeing on your side?
  • Have you gotten to the screen in the headset set up process in which to pair your controllers?
  • What screen is showing on your headset in VR?
  • So we don't repeat any, what troubleshooting steps have you already tried? 
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey, hey, @AmoraAi! We're reaching out to check in on that headset and controller pairing issue you were reporting earlier. Do you still need assistance? If so, let us know and be sure to share those requested details from our last message for reference. We look forward to hearing from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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