Showing results for 
Search instead for 
Did you mean: 

My controller

Honored Guest

Hi i just bought my oculus 2 today and my left controller is blinking (white color) but its not vibrating and i can’t see it in my vr screen i only see the right and the next thing is i can’t connect my oculus in my phone so i can’t use it even if i already out the code that i need to put can someone help me about it


Community Manager
Community Manager

Hello there, @AmoraAi! This is certainly not the entrance you should have into the virtual world, so we're eager to help get your new headset back on track! To start with, let's make sure we have a good idea of this issue. Please clarify the following details when you get a chance: 

  • Are you seeing any specific error messages? If so, please share those for reference.
  • How many digits is the code your seeing on your side?
  • Have you gotten to the screen in the headset set up process in which to pair your controllers?
  • What screen is showing on your headset in VR?
  • So we don't repeat any, what troubleshooting steps have you already tried? 
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Community Manager
Community Manager

Hey, hey, @AmoraAi! We're reaching out to check in on that headset and controller pairing issue you were reporting earlier. Do you still need assistance? If so, let us know and be sure to share those requested details from our last message for reference. We look forward to hearing from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?