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My email address for existing Meta account is not found when I enter the code

shardrobo
Honored Guest

I have an existing Meta account and am logged into it on my desktop computer. My headset prompts me to go to meta.com/device and enter a code but when I enter the code and then my email address (the same one I used to log into my account on PC), I receive a message that my email address is not found or linked to a meta account. 

1 REPLY 1

shardrobo
Honored Guest

I still need help with this please. 

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