I've downloaded the VR game VR parkour with legs and ever since I've downloaded it the extended battery wouldn't be detected. When I turn on my headset with it attached it does say how mush it is charged but the headset never shows that it's connected and I'm having trouble figuring it out.
We know how much fun can come from a longer gaming session and we would love to look into why your extended battery isn't connecting.
In order to make sure we are able to give you the best support possible, please reach out to our dedicated support team, they will work with you to gather information and help you do some in depth troubleshooting. In order to get in touch, select our name to get to our profile page. Next, click "Send a Message". Please remember, you must be signed into the community first to send us a private message.
We want to get this fixed as quickly as possible so in the meantime, please try the following general troubleshooting steps:
1. Check for Software Updates:
Ensure your Meta Quest 3 headset has the latest software version. Software updates can often resolve compatibility issues.
You can also use our Software update tool to make sure your device is up to date..
2. Basic Troubleshooting:
Unplug and replug: Disconnect the Elite Strap from the headset and reattach it.
Reset the strap: If there's an error, try holding down the button on the back of the strap for more than 12 seconds while it's not attached to the headset.
If those steps are unable to get your issue resolved, we look forward to hearing from you soon!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I've downloaded the VR game VR parkour with legs and ever since I've downloaded it the extended battery wouldn't be detected. When I turn on my headset with it attached it does say how mush it is charged but the headset never shows that it's connected and I'm having trouble figuring it out.
Please help, Cappo
The battery indicator on the top left quick menu only shows an external battery being connected if you have the meta Q3 Elite battery strap. Otherwise, with an external battery connected you'll probably see the headset battery icon with a charging icon.
i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 64Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with 2x2.0 base stations, Etsy lens mod and Index Controllers
i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 64Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with 2x2.0 base stations, Etsy lens mod and Index Controllers
Hello there, we understand that you are having battery issues and please send us a private message so we can assist you further. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
We look forward to your reply and thank you in advance for your understanding!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello there, we just want to check if you still need any further support with this issue. We look forward to your reply!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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