My friend bought a meta quest 2 from facebook and he can't pair his new controller on the meta app

[Logan10142010]

My friend bought a meta quest 2 from facebook and he can't pair his new controller on the meta app

[MetaQuestSupport]

Hi @Logan10142010!

That's certainly a frustrating issue for your friend! Here is a simple step-by-step guide on controller pairing:
 

1. Make sure your headset is turned on, then open the Meta Quest mobile app on your phone.
2. Tap the image of your device in the top left corner of the Meta Quest mobile app.
3. Tap Headset Settings.
4. Tap Controllers.
5. Tap + Pair New Controller.
6. Choose which controller you'd like to pair.
7. Press and hold the and buttons on your right controller or and on your left controller until the controller LED blinks and then lights up to finalize the pairing.

If your friend is still experiencing pairing issues, please advise them to reach out to us for further assistance!

Best wishes,
Meta Quest Support

[Logan10142010]

His problem with the headset settings is that he can't click on it snd we tried everything 

[MetaQuestSupport]

Hi @Logan10142010 

We would need to speak with your friend to go into detail about this issue!

Please advise your friend to select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

Best wishes,
Meta Quest Support

[Logan10142010]

I don't think he's gonna respond, but is there a way just to his metaquest is pre owned he bought it off facebook marketplace he can't click headset settings, because it's gray

[MetaQuestSupport]

Hi Logan10142010,

In order to investigate this issue, we need to access your account and your friend's account.

This requires both of you to contact us privately so we may retrieve account information.
 

Best wishes,
Meta Quest Support

[Logan10142010]

Talk to my friend tomorrow ok

[Logan10142010 · Accepted solution]

Well, he got in contact with the original owner and he got it connected, so he's got it

[khxngc346]

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